Content
1 module
Rating
Course Length
60 mins
Instructor
Kevin Treanor
Price
$19.95
Description
In this course, students will learn how to best handle challenging customer situations. Topics include identifying a dissatisfied customer, the importance of listening, how to communicate “no problem found” situations, de-escalating a conversation with an angry customer, proper documentation and thorough follow-up.
Certificate
By completing/passing this course, you will attain the certificate Garage Gurus Certificate
1.
Customer Handling and Concern Resolution
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