Customer Handling and Concern Resolution

Content
1 module

Rating

Course Length
60 mins

Instructor
Kevin Treanor

Price
$19.95

Description

In this course, students will learn how to best handle challenging customer situations. Topics include identifying a dissatisfied customer, the importance of listening, how to communicate “no problem found” situations, de-escalating a conversation with an angry customer, proper documentation and thorough follow-up.

Certificate

By completing/passing this course, you will attain the certificate Garage Gurus Certificate

1.
Customer Handling and Concern Resolution
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Added 3 months ago, by Andres

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