Garage Gurus

This course focuses specifically on customer interaction over the phone. Covering topics such as how to sound friendly and welcoming, the importance of speaking clearly, the value in asking open ended questions, and how to communicate the value of service over the phone. Read more

This 9-module series introduces technicians to automotive electricity and controls related to the following topics: Hybrid Maintenance and Safety Electrical Fundamentals Digital Multimeter Wiring Diagrams Advanced Electrical Battery, Starting, and Charging System Controller Area Network (CAN) Bus Engine Management Fundamentals On Board Diagnostic II (OBD II) Read more

This course is designed as the first step towards understanding electricity as it applies to automotive technology.  Topics include voltage, resistance, Ohms Law, AC and DC current, magnetism, automotive circuits, differences between series, parallel, and series-parallel circuits. Components covered include resistors, lamps, motors, coils, solenoids, capacitors, diodes, semiconductors, microprocessors, switches and relays. Read more

This eLearning course explains the five exhaust gases (HC, CO, O2, CO2 and NOx), how each is formed, and the relationship between the gases. Emission control system operation is discussed including positive crankcase ventilation, catalytic converters, EGR, VVT, air injection, evaporative emissions, and more. Basic diagnostic methods are explained for each system and learning checks are used to reinforce the concepts. This course also covers theory and operations of the catalytic converter as well as identifies a testing process to avoid replacing a good component.   Read more

Part 2 of a 3-part series of courses that will guide Field Managers towards success in their dynamic roles. Read more

This course demonstrates how computers control ignition timing, fuel and air delivery, and emissions. Topics include sensors, ECMs, output devices, closed-loop strategies, and adaptive logic. It focuses on common components and solutions that are employed by all manufacturers to comply with OBD I and OBD II standards. Read more