Garage Gurus

One module of a 10-module series that will educate Store Managers on fundamentals and best practices related to hiring, leading, and managing store personnel.  Includes topics such as recruiting the right personnel for the job, balancing management and mentoring, motivating a team through strong leadership, and developing employees through performance feedback. Read More

Computer Systems Read More

This course covers technical information and diagnostic concepts related to CAN data vehicle communications.  Topics include the benefits of CAN, CAN topologies and architectures, hi-speed and low-speed networks, redundancy and fail-safe designs, and how binary data is generated, transmitted, and interpreted. A primer on diagnostic strategies is included. Read More

Coolant Flush Procedure Read More

In this course, students will learn how to best handle challenging customer situations. Topics include identifying a dissatisfied customer, the importance of listening, how to communicate “no problem found” situations, de-escalating a conversation with an angry customer, proper documentation and thorough follow-up. Read More

This short five-minute module is designed to help you navigate and understand the changing emissions regulations. Includes the step-by-step process to identify the correct catalytic converter for the vehicle depending on whether the vehicle is California emissions, CARB certified or EPA emissions certified. This course also discusses current regulations for the state of California and New York. Read More