Garage Gurus

This course covers technical information and diagnostic concepts related to CAN data vehicle communications.  Topics include the benefits of CAN, CAN topologies and architectures, hi-speed and low-speed networks, redundancy and fail-safe designs, and how binary data is generated, transmitted, and interpreted. A primer on diagnostic strategies is included. Read more

Coolant Flush Procedure Read more

In this course, students will learn how to best handle challenging customer situations. Topics include identifying a dissatisfied customer, the importance of listening, how to communicate “no problem found” situations, de-escalating a conversation with an angry customer, proper documentation and thorough follow-up. Read more

This short five-minute module is designed to help you navigate and understand the changing emissions regulations. Includes the step-by-step process to identify the correct catalytic converter for the vehicle depending on whether the vehicle is California emissions, CARB certified or EPA emissions certified. This course also discusses current regulations for the state of California and New York. Read more

Today’s diesel engines are nothing like their loud, heavy, and dirty ancestors. This course shows how passenger car and light truck diesels have evolved and are similar to and dissimilar from their gasoline engine counterparts.  Technicians will learn what types of components are specific to diesel engines, the characteristics of diesel engines, diesel fuel systems, and the characteristics of diesel fuel. A discussion of after-treatment systems is included. Read more

This video-based eLearning course is designed to supplement "The Direct Fit Opportunity". It lays out and physically shows you the simple and quick step-by-step instructions for the complete installation of a Direct Fit Catalytic Converter on a popular application. Read more